General
> Pricing and
Availability > Payment
> Delivery Charges
> Returns Policy
Cancelling An Order > Faulty Items > Missing/Delayed Items > Privacy Policy
Sponsors & Reviews > Affiliates > FAQs
General
If you cannot find the answers you are looking for here, feel free to email me from the contact page. I will try to answer all customer emails within 24 hours, Monday-Friday (excluding bank holidays and weekends).
This website contains links to external websites that are not operated by Pretty Pollyanna. I have no control over these linked sites and take no responsability for the content or policies of these websites, nor any aspect of your interaction with them.
Pricing and
Availability
I always try to ensure that product descriptions are accurate. All sizes and measurements are approximate, and colours may vary depending on computer screen settings and levels of light exposure at the time of photographic capture.
Please note that due to natural discrepancies between handmade products, the item you receive may differ slightly from the images shown on this website. However, I always ensure that the product is of good quality and I appreciate your understanding.
Details of pricing and availability provided are accurate at the time of publishing, and I reserve the right to change these at my discretion.
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Payment
Pretty Pollyanna employs a third party payment processor (PayPal) to take electronic payments. This payment processor utilises highly dependable technology to ensure the protection of your payment information, which is not released to any outside party, including Pretty Pollyanna.
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Delivery Charges/Postage Fees
Delivery charges are calculated based on the total cost of your order at checkout, with free delivery for orders over £30.
I will dispatch your order as soon as possible. All items are sent via Royal Mail First Class post or International Airmail, but items with reduced price listings (sale items) will be shipped Second Class. Please allow 3-5 working days for delivery inside the UK or up to two weeks for international orders.
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Returns
Policy
If for any reason you are unsatisfied with your items and wish to return them, please do so within 14 days. Please return the items with their original tags and packaging, intact and unused.
Please include your full name, postal address and email address, and a short account of your reasons for returning the product.
Refunds will not be given for items lost in transit on return, so please ensure the correct postage is paid, use recorded mail and obtain proof of posting. Return postage cost is non-refundable.
Refunds will be credited to your account shortly after receiving the returned item. Please allow up to 5 working days for the funds to appear in your account.
Please send the unsatisfactory items to the address listed on the contact page.
As always, feel free to contact me over any problem.
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Cancelling An Order > Faulty Items > Missing/Delayed Items > Privacy Policy
Sponsors & Reviews > Affiliates > FAQs
If you cannot find the answers you are looking for here, feel free to email me from the contact page. I will try to answer all customer emails within 24 hours, Monday-Friday (excluding bank holidays and weekends).
This website contains links to external websites that are not operated by Pretty Pollyanna. I have no control over these linked sites and take no responsability for the content or policies of these websites, nor any aspect of your interaction with them.
I always try to ensure that product descriptions are accurate. All sizes and measurements are approximate, and colours may vary depending on computer screen settings and levels of light exposure at the time of photographic capture.
Please note that due to natural discrepancies between handmade products, the item you receive may differ slightly from the images shown on this website. However, I always ensure that the product is of good quality and I appreciate your understanding.
Details of pricing and availability provided are accurate at the time of publishing, and I reserve the right to change these at my discretion.
Back to Top
Pretty Pollyanna employs a third party payment processor (PayPal) to take electronic payments. This payment processor utilises highly dependable technology to ensure the protection of your payment information, which is not released to any outside party, including Pretty Pollyanna.
Back to Top
Delivery charges are calculated based on the total cost of your order at checkout, with free delivery for orders over £30.
I will dispatch your order as soon as possible. All items are sent via Royal Mail First Class post or International Airmail, but items with reduced price listings (sale items) will be shipped Second Class. Please allow 3-5 working days for delivery inside the UK or up to two weeks for international orders.
Back to Top
If for any reason you are unsatisfied with your items and wish to return them, please do so within 14 days. Please return the items with their original tags and packaging, intact and unused.
Please include your full name, postal address and email address, and a short account of your reasons for returning the product.
Refunds will not be given for items lost in transit on return, so please ensure the correct postage is paid, use recorded mail and obtain proof of posting. Return postage cost is non-refundable.
Refunds will be credited to your account shortly after receiving the returned item. Please allow up to 5 working days for the funds to appear in your account.
Please send the unsatisfactory items to the address listed on the contact page.
As always, feel free to contact me over any problem.
Back to Top
NEXT -->
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